Provider terms and conditions

Provider terms and conditions

Your Rental Includes

Mandatory local fees

Customers are responsible for all toll fees, congestion charges, speeding tickets; parking & traffic fines; and any associated administration costs.

Not Included

Other optional items & fees

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Payment Policy

Please note: Not all suppliers accept Chinese UnionPay credit card for pickup, such as in Australia and New Zealand. Please check UnionPay web site for details.

Driver Age & Requirements

Please note: Not all suppliers accept Chinese Driving License and its Notarised Translation. Please check our Terms and Conditions for details or confirm this with us before your trip.

Requirements for Pick Up

Your full valid Driving Licence; and the Voucher or eVoucher

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company.

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

Insurance & Waivers Information

At the counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the supplier. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings

Provider terms and conditions

Provider terms and conditions

Provider terms and conditions

Your Rental Includes

Mandatory local fees

Customers are responsible for all toll fees, congestion charges, speeding tickets; parking & traffic fines; and any associated administration costs.

Not Included

Other optional items & fees

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Payment Policy

Please note: Not all suppliers accept Chinese UnionPay credit card for pickup, such as in Australia and New Zealand. Please check UnionPay web site for details.

Driver Age & Requirements

Please note: Not all suppliers accept Chinese Driving License and its Notarised Translation. Please check our Terms and Conditions for details or confirm this with us before your trip.

Requirements for Pick Up

Your full valid Driving Licence; and the Voucher or eVoucher

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company.

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

Insurance & Waivers Information

At the counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the supplier. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings

Provider terms and conditions

Your Rental Includes

Mandatory local fees

Customers are responsible for all toll fees, congestion charges, speeding tickets; parking & traffic fines; and any associated administration costs.

Not Included

Other optional items & fees

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Payment Policy

Please note: Not all suppliers accept Chinese UnionPay credit card for pickup, such as in Australia and New Zealand. Please check UnionPay web site for details.

Driver Age & Requirements

Please note: Not all suppliers accept Chinese Driving License and its Notarised Translation. Please check our Terms and Conditions for details or confirm this with us before your trip.

Requirements for Pick Up

Your full valid Driving Licence; and the Voucher or eVoucher

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company.

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

Insurance & Waivers Information

At the counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the supplier. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings

Provider terms and conditions

Your Rental Includes

Mandatory local fees

Customers are responsible for all toll fees, congestion charges, speeding tickets; parking & traffic fines; and any associated administration costs.

Not Included

Other optional items & fees

Please note that charges made at the location for these & other items will be subject to any applicable sales taxes & location taxes / fees. Prices for local extras are controlled by the local rental company & may be subject to change.

Payment Policy

Please note: Not all suppliers accept Chinese UnionPay credit card for pickup, such as in Australia and New Zealand. Please check UnionPay web site for details.

Driver Age & Requirements

Please note: Not all suppliers accept Chinese Driving License and its Notarised Translation. Please check our Terms and Conditions for details or confirm this with us before your trip.

Requirements for Pick Up

Your full valid Driving Licence; and the Voucher or eVoucher

International Travel

Should your travel plans include driving outside the country of rental, crossing borders and travelling to different islands within the same country, please advise our team at least 7 days prior to collecting the vehicle, as restrictions may apply for certain countries & we may need to advise the rental company.

Special Equipment and Local Requests

Please note special equipment such as child seats, snow chains etc are all on request and subject to availability. They will be charged for locally and may be subject to airport service fees and local taxes as applicable. Requests for extras will be passed on to the supplier in advance of your arrival but unfortunately we cannot guarantee the availability of any extras.

Emergency Contact Number

Should you be experiencing any difficulties with your rental, please do not hesitate to contact us on our emergency freephone number 00800 4473 3000. This number is fully serviced during our regular office hours (shown on this voucher). Outside these hours, please leave a message & a member of our team will contact you as soon as possible.

Insurance & Waivers Information

At the counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please note: if you do, the contract will be between you and the supplier. Since rentalcars.com will not be involved at all, we won’t be able to help if you’re dissatisfied with the cost of the policy or the cover it provides.

This deposit usually takes the form of a credit card, although cash is an option at some locations so please contact a member of our team if you require this facility as this must be confirmed prior to collecting the vehicle. If the vehicle is damaged during the rental, you will be charged up to a maximum of the excess amount. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol you may be liable for the full cost Please note in common with most car rental policies there are exceptions to cover which may include windscreens, tires, the underside or interior of the vehicle, towing charges & replacement keys. Please check your agreement fully at the time of renting for exact exclusions. If you have any questions or concerns please do not hesitate to contact our team Please note a number of options may be available to buy locally which reduce your risk or can provide further cover to you & your belongings