GDPR
Privacy policy

NOTICE - CONCERNING THE PROCESSING OF PERSONAL DATA

Taking into account the provisions of the General Data Protection Regulation, which targets natural persons, regardless of their citizenship or place of residence, with regard to the processing of personal data, VELTRAVEL tries to protect as much as possible the right to privacy and the image of users the site.

We intend to offer website users a safe online experience that does not negatively affect their personal life. In this sense, we make every effort to ensure that the information you enter in our database is used exclusively for the purposes you have in mind.

When you register on VELTRAVEL by creating an account, by accessing it, by reserving or purchasing various VELTRAVEL services and products or by activating promotional or advertising messages, VELTRAVEL will process personal information of a nature to identify a certain person.

Personal data provided by you

When you order or purchase a service from our website or through our other contact methods (phone, email, chat, face to face at our headquarters, Facebook or any social network, WhatsApp, etc.), we will ask you to provide us with personal information, including name and surname, date of birth, gender, address, details of the identity document used during the trip (identity card or passport), telephone number, email address, credit card information and nationality, details for invoicing, including CNP, a copy of the identity card of the person paying with cash/card through the POS at our agency headquarters.

Depending on the choices you make, among our services, if they include a plane ticket, we will also retain the following information: plane ticket number, reservation number, ticket price, reservation code, flight number, date and the place of departure/return, the destination of the flight and any other details regarding the service related to the plane ticket.

If the chosen services include hotel accommodation, travel packages, car rental, transfers, tickets to the destination or any other travel service, we will retain the following information: reservation number, voucher number, reservation price, name of the hotel, number of stars of the hotel , the destination or any other information related to the accommodation services/travel package.

If the services chosen by you are linked to a travel insurance number, we will also retain all the information related to the insurance: the destination, the period covered, the price of the insurance, the personal details insured.

When you create an account on our website, we will ask you to provide us with personal information, including your first and last name, gender, phone number, email address and password.

The user account allows you to benefit from STAR Veltravel discounts , to have information about previous reservations, invoice details and other useful information.

When you subscribe to the VELTRAVEL.RO Newsletter, we will ask you to provide us with your email address or your first and last name.

If you subscribe to our Newsletter, we may ask you for details that help us provide you with the best offers according to your preferences.

When you write to us, using the forms on our website, we ask you to provide us with your contact information: name and surname, email address, phone number.

The personal data you provide us about other people

When you purchase a service from our website or through any other channel (phone, e-mail, chat, face to face at our headquarters, Facebook or any other social network, WhatsApp, etc.), you can make a trip with other people, whose details you provide to us as part of the booking process or you may purchase a service on behalf of someone else. Under these conditions, it is your responsibility to ensure that the person whose personal data you have provided is informed about this and has understood and accepted the way in which we use that information, as described in the Privacy Policy.

The personal data we collect automatically

When you visit the VELTRAVEL website, we automatically collect certain information, which includes, but is not limited to, your IP address, cookie information, specifically the date and time you accessed our services, hardware, software or browser that you use and information about your computer's operating system, such as language settings and the location from which you access our services.

When you create an account on our website, when you purchase a service or when you subscribe to our Newsletter, we also collect information about your search and purchase history and about the activity on our website, including information about clicks and the pages you have seen.

Collection and use of personal data by VELTRAVEL

VELTRAVEL uses the stored personal information - the details provided during registration and the activity you carried out on our site - especially to facilitate your access to the site, to improve products and services and to inform you about the latest products and services you are interested in.

We may use your personal data exclusively for the following purposes ("Authorized Purposes"):

First of all, we use your personal data to provide you with the travel services you have ordered.

We use your personal data to contact you about the services you have purchased from us. It is possible to contact you by email, post, phone or text messages. The method depends on the contact information you previously shared with us and the method by which you contacted us.

Reasons we may contact you include:

• managing the travel services you have purchased;
• confirmation, on your part, of the details of the trip;
• offering, free of charge, our consulting services for the services related to the purchased trip: how to get from the airport to the hotel, what to visit at the destination, which area of ​​the chosen destination is recommended for booking accommodation, etc.;
• the response to/or management of any requests from the user;
• sending, to the user, a questionnaire or the invitation to give us a review of the experience with us, following the purchase of our services;
• sending, to the user, other information or administrative materials related to the services you have purchased, such as security alerts, how to contact us in case you need assistance while you are away and information that we consider they could be useful in planning your vacation;
• sending you a questionnaire or inviting you to give us a review of your experience with the service provider or the hotel;
• sending you materials related to future reservations or a summary of previous reservations you made through VELTRAVEL;
• if you tell us that a guest review is useful or not, we will add this aspect to the feedback received from other customers, in order to sort and prioritize guest reviews. We do this to help other customers like you find the best services that suit them.

Customer relations service

You can contact our customer relations service from Monday to Friday between 09.00 - 20.00 and Saturday between 10.00 - 14.00

Your personal data, such as information about the services you have purchased or information about your user account, is used to find the right solutions for your requests and to answer any questions you may have with regarding the services you have purchased or any other questions.

When you contact us (by phone, email, chat, face to face at our headquarters, Facebook or through any other social network, WhatsApp, etc.) VELTRAVEL agents will ask you for some details, in order to properly identify you. ask questions about the details you provided to us during the reservations made, so that if you are unable to provide us with sufficient details, we may not be able to help resolve your request.

Creating your account on our website

We allow you to create a user account on our website.

We use the information you provide us to administer this account, allowing you to purchase our services, manage the purchased services, benefit from special offers and manage your settings.

Marketing activities

We use the personal data provided by you for marketing activities, which may include:

• the use of your email address, to send you the newsletter (Newsletter) regarding our products and services or to provide the service You can unsubscribe from marketing communications by email, at any time, by clicking on the Unsubscribe link , included at the end of each email;
• based on the information regarding your previous searches and purchases, we can include personalized offers in our Newsletters, to allow you to choose from the best offers that might interest you;
• if participated in other promotional activities that we carry out, relevant information will be used for the administration of these activities;
• from time to time, we may ask you to participate in marketing research. When you are invited to participate in such research, you will receive all the information necessary to understand what personal data is collected and how your personal data is further used.

Improving the quality of our services

We constantly strive to improve our services and it is possible to use personal data for analytical purposes, to optimize and customize our online platform according to your needs, making our site easier to use and more enjoyable and to improve our Customer Relations Service.

Call monitoring

When you use our customer service phone lines to contact us or when we contact you by phone, we may record the call for the following reasons: improving the quality and performance of our team, handling complaints, training materials. During telephone conversations with our customer service team there may be live listening or the calls may be recorded for quality control and training purposes, which include the use of recordings, for handling complaints and for the purpose of detecting attempted fraud .

Legal purposes

We may use your data to comply with our legal obligations (such as, for example, record keeping obligations), for compliance verification or registration obligations (for example, under antitrust laws, export laws, trade sanctions and laws regarding the embargo, laws against money laundering, financial and credit verification and the prevention of fraud and crimes and for the purpose of detecting them).

It is also possible to use your data, if necessary, in order to comply with court orders and to pursue and defend our legal rights.

The security of our headquarters

Our office is located in an office building that has 24-hour security

Video surveillance systems are used to ensure security, for purposes related to the safety of people and the security of buildings and property. To support these purposes, video surveillance may be used to monitor the exterior and interior areas of our offices where there is no reasonable expectation of privacy.

The legal grounds for processing your personal data

Taking into account the fact that you have the right to know the purpose of the processing of your personal data, we will inform you before processing the personal data for purposes other than those for which you disclosed your personal data.

Execution of contracts with our clients

Based on the contract or the terms and conditions accepted by you, as a customer of VELTRAVEL, we will process the personal data you have provided us, as well as any other data necessary for us to be able to provide you with the services ours, according to the contractual provisions and those of the Romanian law.

The execution of the contract concluded with you is the legal basis for the processing of your personal data for the following purposes: the provision of our services, communication with you and activities related to the customer relations service.

Legitimate interests

It is possible for us to use your information for legitimate interests, such as the provision of our services, if the service is purchased by a person other than the beneficiary.

It is possible to use your information for our legitimate interests, to be able to offer you the best and appropriate content of the website, emails and newsletters, to improve and promote our products and services and the content of the website our website and for monitoring calls, for administrative purposes, including for the security of our headquarters and for legal purposes.

If you purchased a service from the VELTRAVEL website, we will subscribe you to our newsletter, for related products and services, according to Romanian law. You have the option to opt out of receiving such Newsletters, both at the time of purchasing the service or by clicking on the "unsubscribe" button at the end of each email, as well as by sending us an email with the text "Unsubscribe" at office@veltravel.ro

Your consent

We use your personal data based on your specific consent to subscribe to our newsletter regarding our products and services. You can withdraw your consent by clicking on the unsubscribe button at the end of each email or by sending an email with the text "Unsubscribe" to office@veltravel .com

We also rely on your consent when you create your user account on our website. You can withdraw your consent by deleting your account at any time.

Legal obligations

It is possible for us to process some of your data, in the context of the provision of services, based on legal obligations (e.g. for reporting purposes or for anti-money laundering purposes) or the obligations imposed on the VELTRAVEL website by applicable laws.

Distribution and disclosure of personal information

As a rule, VELTRAVEL will not provide (through sale or rental) your personal information to third parties. However, VELTRAVEL will transmit the information to third parties, when this is necessary for the purpose of data processing, such as the following cases:

Travel service providers

The personal data necessary to provide the travel services you have purchased will be transferred to third-party companies, so that the ordered travel services can be provided.

Business partners

It is possible to work with business partners, who offer services sold on our website (accommodation, insurance, payment providers or other travel-related services). When you purchase a service from us, certain personal data necessary for the provision of such services, such as your name and email address, home address, payment details and other relevant information, may be transmitted to partners our business. The data transmitted to our business partners is limited to the personal data necessary to provide the service, according to those established by the business partners.

Competent authorities

It is possible to disclose personal data to the institutions that apply the law, to the extent that this is required by law or is strictly necessary for the prevention, detection or criminal prosecution of crimes and frauds or if we are otherwise obliged, by law, to do this thing.

We may have to disclose personal data to the competent authorities in order to protect and defend our rights or assets or the rights and assets of our business partners.

Other situations

In certain specific situations, when we collect your personal data, it is possible to ask for your consent to transmit said data to third parties. In this case, we will inform you about such processing and we will not transmit the data before obtaining your consent.

Duration of storage

We have implemented technical and organizational measures to organize the process and the criteria presented for the deletion of your personal data.

Your personal data will be deleted when they are no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable) and it is no longer necessary, from a legal point of view, for us to we still store this data.

However, we will retain your personal data, where it is necessary for us to support or defend you or others against any legal claims, until the end of the relevant retention period or until the claims in question have been solved.

Persons authorized to process personal data

For the processing of personal data, we can use authorized persons for the processing of personal data, such as providers of IT solutions necessary for business management, including accounting solutions, providers of contract management solutions or conference organizers. We will conclude agreements for the processing of personal data with all persons authorized to process personal data, which will include appropriate clauses, which will ensure that they assume their obligations to process personal data (including the obligation to delete them) in the agreement fully with the applicable laws and that it offers adequate protection of your personal data.

Security of personal data

Personal data is secured against threats and we ensure that it is protected by an IT infrastructure and appropriate security measures. Moreover, we have implemented internal measures that allow us to discover, notify and document security breaches in the shortest possible time.

If we discover any violation of personal data, which presents a risk for your rights and freedoms, we will inform the National Supervisory Authority for the Processing of Personal Data. You will be informed about the violation of your personal data, if this leads to a high risk for your rights and freedoms.

Your rights regarding the processing of personal data:

You have the following rights for the processing of personal data:

• The right to access your own personal data.
• The right to correct your own inaccurate personal data.
• The right to restrict the processing of your personal data. This right is available to you when:
  
  • contest the accuracy of your personal data that we process;
  • the processing of your personal data is illegal;
  • we no longer need your personal data, for the purpose of processing, but they are necessary for ascertaining, exercising or defending a right in court;
  • you have objected to the processing of your personal data, for the period of time in which it is checked whether the legitimate rights of the operator prevail over your rights.

If you have questions about the processing of your personal data or if you want to send us a request or exercise any of your rights related to the processing of personal data, please contact us at office@veltravel.ro

We will analyze each request and inform you about the actions taken, as soon as possible, within a maximum of one month. If we need more information from you, or if we encounter difficulties in solving the request, we will inform you without delay regarding the fact that we need more time to perform a proper analysis of your request.

If you consider that we have not managed to solve all the requests or if you are not satisfied with our answers, you can submit a petition to the National Supervisory Authority for the Processing of Personal Data. You can also appeal to the courts.

About us

The operator responsible for processing your personal data, as described in this Privacy Policy, is VELTRAVEL SRL, with registered office in Bucharest, Splaiul Unirii 16 floor 4 sector 4, Romania, email: office@veltravel.ro telephone +40.319.02.91 .

Amendments to the Personal Data Protection Policy

If we decide to modify this notice, in order to provide better protection of your rights and personal data, we will publish the new version here, and it will replace the current version.

Thank you for the trust you place in us regarding your personal data and for spending some of your time reading our notification regarding the processing of personal data. Please, do not hesitate to contact us if you have any questions related to your personal data and the processing of this data by us.

This Privacy Policy applies from May 24, 2018

Cookies policy
In order to offer visitors an optimal experience and to allow them to use certain functions, we use cookie files on different pages of our website.

INTRODUCTION

The purpose of this cookie policy (hereinafter referred to as "Cookie Policy") is to inform users about how VELTRAVEL.RO SRL, based in Bucharest, Str. Splaiul Unirii, no. 16, et 4, ca 410, unique registration code RO 8978929, J40/9965/1996 (hereinafter "VELTRAVEL" or "us" ), uses cookies on https://www.veltravel.com as an operator.

This Cookies Policy is completed with the Privacy Policy regarding the processing of personal data.

This policy is valid starting from the date of publication, namely 20.09.2022, and is constantly subject to updating depending on the dynamics of personal data processing involving the use of cookie files.

WHAT IS A COOKIE?

Cookies are small text files made up of letters and numbers, which will be stored on a user's device (computer, mobile terminal or other equipment) when accessing the Internet. Cookies are installed through a request sent by a web server to a browser and are completely passive, in the sense that they do not contain software programs, viruses or spyware and cannot access the information on the user's hard disk.

Cookies provide the user with a pleasant experience of accessing and browsing a website by offering functionalities such as: options for saving registration data, search preferences, relevant advertising, shopping cart.

The use of cookies does not involve the request for personal data and, in most cases, does not directly identify users personally. If the use of cookies results in the processing of personal data, the Privacy Policy is applicable for that processing .

TYPES OF COOKIES

Most of these cookies used by us will be deleted from the hard disk immediately after the end of the browsing session (so-called session cookies). Other cookies remain saved on the hard disk of the user's device and allow us to recognize the device in case of a subsequent visit to the website (so-called persistent cookies). These are the cookies that allow us to make the use of the Site more friendly, efficient and secure.

LIFETIME OF COOKIES

The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Certain cookies are used exclusively for a single session (session cookies) and are deleted once the user leaves the site, while other cookies are stored and reused every time the user returns to the site respectively. However, cookies can be deleted at any time by adjusting the browser settings.

COOKIES PLACED BY THIRD PARTIES

In general, cookies can be installed by the operator of the site that the user accesses (so-called first-party cookies) or by other websites (so-called third-party cookie modules). This Cookies Policy does not cover the use of cookies by such third parties and for more information about those cookies, please access their privacy policies.

RESTRICTION AND DELETE OF COOKIES

You can restrict or delete cookies using the browser settings. In the case of using this method, it is possible that some of the Site's functions will no longer work properly. For the use of cookies, we request your consent. You can restrict the use of cookies on our site. You can modify or withdraw your consent for the use of cookies at any time. With this method, it is not allowed to deactivate the functional cookies necessary for the proper functioning of the Site.

CATEGORIES OF COOKIES USED WITHIN OUR WEBSITE

The cookies used on our online store are classified as follows:

Analysis cookies. These cookies are used to collect aggregated information about the number of visitors and how they use our online store.

Functional cookies (strictly necessary for the operation of the Website ). These cookies allow us to control a series of parameters, such as memorizing the user's preferences regarding the use of cookies, or connecting to the store without entering the account data each time. These cookies are necessary for the proper functioning of the Site.

Advertising. These cookies are used to provide relevant advertising to the user.

CONFIGURE THE USE OF COOKIES

Settings related to the use of cookies and third-party services can be managed from here: Change settings .

If you change the options regarding the use of cookies during the use of the Site, that change will take effect when the page is reloaded in the browser.

COOKIES USED ON THE SITE

The cookies used on our online store are the following:

CONTACT

If you have questions or concerns regarding this Cookies Policy or its implementation, you can contact us at dpo@veltravel.ro

Terms & Conditions

Terms & Conditions This document refers to the conditions under which the website www.veltravel.ro can be used, offered by:
SC VELTRAVEL.RO SRL, based in Bucharest, Str. Splaiul Unirii, no. 16, et 4, ca 410, unique registration code RO 8978929, J40/9965/1996,
for the VELTRAVEL.RO Travel Agency, CALL CENTER: 24/7 | TELEPHONE: 021.319.0291| EMAIL: office@veltravel.ro - Tourism license no. 1489, - Insurance policy SERIES I No. 56391 of 11.01.2023, issued by Omniasig,

Please read these contractual terms and conditions (Terms & Conditions) carefully before using the VELTRAVEL.RO website (Website www.travel.ro).

Acceptance of Terms & Conditions

By using this Site, you fully agree with these Terms & Conditions, without any other restrictions. If you do not agree with one of the points described, you cannot use this Site in any way.

VELTRAVEL.RO services VELTRAVEL.RO provides you with an automatic system that offers you the opportunity to search and check availability for different tourist services and allows you to make the desired reservation. You can choose from a multitude of services on the Site, having the possibility to book flights, cars or hotels, dynamic packages (city break/plane + accommodation), charter packages, directly from the Site, as well as paying for these services through through the online payment system.

VELTRAVEL.RO acts as an Agency

VELTRAVEL.RO acts as an agent for third party suppliers such as: airlines, hotels, car rental companies and others (Tourist Service Providers).

VELTRAVEL.RO assumes no responsibility for the tourist products and services offered by the Tourist Service Providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.

VELTRAVEL.RO does not provide any guarantee regarding travel documents (passports, visas, necessary vaccines). As a result, it is the User's responsibility to ensure that they travel in accordance with the measures applicable to these travel documents. The agency recommends checking the official information on the website www.mae.ro.

VELTRAVEL.RO does not guarantee that the information on the Site (including, but not limited to, rates, descriptions or data) cannot have errors or omissions, but we will make every effort to correct (correctable) errors as soon as they are brought to our attention .

Conditions of Tourist Service Providers

Any reservation made on the Site will be considered as your intention to purchase a specific tourist product or service from the Tourist Service Provider. If your order will be accepted, you will receive a confirmation e-mail from VELTRAVEL.RO (including travel documents) and the contract will enter into force, according to the Terms and Conditions accepted when placing the order.

All tourist services published on the Site are subject to the availability of Tourist Service Providers.

The terms and conditions of the Tourist Service Provider (including the passenger transport rules imposed by the airlines but also by the hotel/ground service partner or charter organizer) will be additionally applied to the Terms and Conditions of this Site.

The terms of the Tourist Service Providers may include provisions relating to different payment procedures, obligations, cancellations, changes to reservations and refunds (if applicable) or other restrictions.

VELTRAVEL.RO is not responsible for the costs that may occur during transfers from one airport / terminal to another. Also some hotels may collect different local taxes.

When you browse the Site, you will be able to see references to different conditions applicable to special offers. Please read these terms carefully, but for complete details please contact VELTRAVEL.RO.

You are directly responsible for complying with the conditions imposed by the Tourist Service Provider regarding boarding times, reconfirmation of flights or any other rules. Some airlines require online check- in before departure. Failure to comply with this rule may lead to cancellation of boarding or additional costs, for which the agency is not responsible.

Cancellations/Changes

If you wish to cancel or modify the reserved or purchased service (and the Tourist Services Provider allows this), it is your responsibility to inform VELTRAVEL.RO in writing or by phone about your intentions. In certain cases, it is possible that you cannot cancel / modify through the Website in accordance with the terms and conditions of the Tourist Service Provider.

In the event of a reservation modification (including, but not limited to, cancellations, refunds, name changes), VELTRAVEL.RO reserves the right to apply certain fees to cover the administrative costs that may result from this action.

The cancellation and modification conditions related to each service booked on the www.veltravel.ro website are detailed for each individual product before the time of booking and it is necessary to accept them in order to complete the booking. The right to unilaterally cancel reservations does not apply to services booked on www.veltravel.ro according to the provisions of OG 34/2014 which states that "Art. 12. - The provisions of art. 3-4, of art. 7-10 and of art. 11 paragraph (1) does not apply to contracts regarding: (...) b) the provision of accommodation, transport, provision of culinary preparations, leisure services, when the trader undertakes through the concluded contract to perform these services at on a specific date or in a specified period; exceptionally, in the case of recreational activities organized outdoors, the merchant may reserve the right not to comply with the provisions of art. 11 paragraph (2), in specific circumstances."

The payment

Other payment methods are not accepted except those presented on the Site and we do not assume any responsibility for the sums of money deposited in the bank account of the VELTRAVEL.RO agency, without a prior reconfirmation from the agency of the availability and the possibility of confirmation.

VELTRAVEL.RO or the Tourist Services Provider does not assume any obligation to issue tickets, vouchers or other travel documents in case of non-payment of the ordered services in full. In any case, you are responsible for paying the amounts related to the ordered tourist services.

Payment can be made with the main credit cards recognized and presented in detail on the Site.

Full payment is required at the time of booking. Payment must be made through the secure session offered by PayU Romania through the system located at  https://secure.payu.ro/ by credit or debit card or through the payment system through installment cards. If VELTRAVEL.RO is unable to confirm the initial reservation request, an alternative can be offered and an e-mail notification will be sent to inform you about the necessary details. The reservation will be kept on hold for 48 hours for you to accept it by making the full payment. Failure to make payment within 48 hours of confirmation for accommodation not immediately available/available will lead to the automatic cancellation of the reservation. For the so-called low-cost carriers, booking an air transport is synonymous with its purchase. For the reservation to be valid, payment for the total cost of the flight must be confirmed. The prices are displayed in the requested currency, at the exchange rates calculated daily. For this reason, prices may vary daily, thus reflecting any daily change that may occur in exchange rates. When a reservation is made, the exchange rate will be fixed at the time the reserved item is created and will apply to any changes or cancellations of that reservation item. Exchange rates are determined by VELTRAVEL.RO through the payment system offered by PayU Romania. the exchange rate will be fixed at the time the reserved item is created and will apply to any changes or cancellations of that reservation item. Exchange rates are determined by VELTRAVEL.RO through the payment system offered by PayU Romania. the exchange rate will be fixed at the time the reserved item is created and will apply to any changes or cancellations of that reservation item. Exchange rates are determined by VELTRAVEL.RO through the payment system offered by PayU Romania.

Booking and travel documents

Reservations that have as their object travel arrangements will not be accepted if they are made less than 72 hours before the arrival date, except in the case that in this interval you find the requested arrangements as "Available" immediately. Accommodation reservations require at least one name for each room. Please carefully check the entered details, as the presence of incorrect or incomplete details may lead to the cancellation of the reservation.

All travel documents related to a reservation (airline tickets, travel vouchers, invoice) will be issued in electronic format and sent to the email address provided at the time of booking.

Use of the Site

VELTRAVEL.RO is not responsible for the User's skills to access or use the Site, nor for the failures generated by the lack of these skills.

User obligations

You agree to comply with the following obligations including (but not limited to):

• financial responsibility for all transactions carried out in your account or name.
• you are over 18 years old and have the legal capacity to initiate legal actions
• guaranteeing the veracity of the data provided about you or your family members.
• not using the Site for speculative purposes, generating false or fraudulent reservations.
• prohibiting the transmission of political, pornographic, racist or other materials that violate the law
• the obligation not to alter, copy, transmit, distribute, sell, display, license or reproduce the content of the Site, except for the use for personal and non-commercial purposes of a single copy of the information contained in the Site.

Prohibition of access to the Site

VELTRAVEL.RO reserves the right to deny you access to the Site at any time without prior notification.

Responsibility of VELTRAVEL.RO

VELTRAVEL.RO is not responsible for indirect losses resulting from the provisions of this contract, from the faulty use of the Site or the tourist services booked and purchased from the Site.

Links to other Sites

This Site may contain links to other external web pages operated by other involved parties.
VELTRAVEL.RO has no control or association with these web pages and does not assume any responsibility regarding the accuracy, integrity or quality of these web pages of the parties involved. Any opinions regarding the content of these external web pages should be verified with the hotel's official websites.

Major force

VELTRAVEL.RO is not responsible in the event of events caused by force majeure, which may affect the trip. Major events include, but are not limited to, government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks or industrial actions, pandemics, international embargoes, prohibitions by public administration bodies, etc., as well as in if the airlines establish liability limits.

Exchange rate

The exchange rates quoted on the Site contain the currency risk coefficient. Payments are made at the exchange rate used by the agency on the respective day.

Changes to the Site

VELTRAVEL.RO may modify the design or content of the Site, including the availability of tourist service providers, the database, as well as other features of the Site.

Copyright and Registered Trademark

The copyright, property rights and content of the Site belong to VELTRAVEL.RO. The material contained on the Site is the property of VELTRAVEL.RO or its affiliates.

Privacy

The terms of the privacy policy of VELTRAVEL.RO are provided in these Terms and Conditions.
You agree to the use of your personal information by VELTRAVEL.RO or its affiliates and other involved parties, in accordance with the terms and for the purpose stated in the Privacy Policy of VELTRAVEL.RO.

Security Policy

VELTRAVEL.RO uses secure technology to protect your personal information and financial transactions. VELTRAVEL.RO complies with the security procedures and standards stipulated in the VELTRAVEL.RO Security Policy.

Changes to the Terms and Conditions

VELTRAVEL.RO reserves the right to modify or update the Terms and Conditions regarding the use of this Site at any time, without prior notification to the Users. The current version of the Terms and Conditions will be displayed on the Site from the date the changes enter into force. Continued use of this Site after the publication of these changes will constitute your acceptance of these changes.

Governing law

These Terms and Conditions represent the contract between the User and VELTRAVEL.RO and are governed by Romanian legislation.

Final terms

The contractual terms and conditions correspond to the legal provisions in force at the time of writing and represent the general contractual terms that govern the sales contract concluded between the VELTRAVEL.RO travel agency and the traveler/tourist, depending on the object of the contract (airline ticket, accommodation, dynamic package) city-break/plane+accommodation), charter package).

The terms below are equivalent and have the meaning provided in OG no. 2/2018, as follows:
- tourist = traveler = any person who wants to conclude a contract or who has the right to travel based on a contract concluded under the conditions of this ordinance
- agency = the travel agency that carries out the intermediary activity.

Terms & Conditions- RESERVATION AND SALE OF HOTEL SERVICES

This document refers to the pre-contractual conditions and information that govern the Contract regarding the travel service package according to Ordinance 2/2018.

I. RESERVATION AND SALE OF HOTEL SERVICES BY THE VELTRAVEL.RO AGENCY

MAKING / MODIFYING / CANCELING RESERVATIONS

• Any reservation made online and not cancelled, is considered FIRM and automatically implies responsibility for payment.
• The deadline for cancellation without penalty is specified when making the online reservation. Exceeding the respective term implies the payment of penalties. In the case of reservations that have mentioned "non-refundable", the penalty is 100% in the event of a cancellation request.
• In case of no-show at the hotel, a penalty of 100% will be applied, i.e. the cost of the entire stay, or a smaller penalty, depending on the hotel's cancellation policy, if applicable.
• Reimbursement requests, as a result of the total or partial non-use of tourist services, must be accompanied by a written confirmation from the hotel. This confirmation does not guarantee the return of the value of unused services. It will be honored only if the hotel accepts the return of the consideration through the accommodation provider.
• All reservations will be honored only for the persons in whose name the reservation was made. Name changes are not allowed, except with the agreement of the hotel, for which the agency cannot guarantee.
• In the event of a fortuitous impossibility to honor the reservation, VELTRAVEL.RO reserves the right to replace the hotel or other initially confirmed services with others of a similar or superior category, without any other compensation in return or to return the money in full in the event in which it is impossible to offer an alternative.
• Check-in is usually done after 2:00 p.m., local time, on the day of arrival scheduled in the reservation. To avoid problems with accommodation, please inform us if you will arrive later at the hotel.
• In the case of rest and/or treatment stays taking place in Romania, the tourist has the obligation to comply with the service provision schedule in Romania, respectively: in seaside resorts, accommodation is made at 6:00 p.m. on the day of entry and ends at 12.00 on the day following the one written on the voucher or on the rest and/or treatment ticket; in the resorts in the country, other than those on the coast, accommodation starts at 12:00 on the day of entry and ends no later than 12:00 on the day following the day entered on the ticket.
• At some B&Bs when check-in is accepted up to a certain time, this being mentioned on the voucher (but also expressly mentioned at the time of booking). Failure to comply with the check-in time limit imposed by the B&B owner may lead to the total cancellation of the right to accommodation, or may be accepted against an additional late check-in fee. check in, belongs exclusively to the tourist. For non-compliance with the particular specifications and their consequences, the VELTRAVEL.RO agency is not responsible and cannot be charged compensation. The VELTRAVEL.RO agency will make every effort to help the tourist in such situations,
• All hotels published on VELTRAVEL.RO require at least one of the passengers to be 18 years old. If customers are under 21 years old and book hotels in the US, they are asked to contact the hotel directly for clarification. Also for hotels in the Middle East, in the case of unmarried couples, please contact the hotel for clarification.

II. THE PRICE

• VELTRAVEL.RO does not charge fees or commissions in addition to the rates displayed online.
• The meals included in each rate are specified under the heading "Meals included".
• In certain destinations, local taxes are charged, payable directly at the hotel.
• Some hotels have fluctuating rates, which change daily depending on availability and seasonality. The rate is only guaranteed based on a confirmed reservation. We do not accept a refund request based on the fact that the selling price was close to or above the reception rate.
• The hotel management has the right to ask for credit card details or a deposit to cover and guarantee any additional costs that may arise during the stay upon arrival.
• The service fee/commission is included in the displayed rate, at a rate of 0-30% and is non-refundable. in case of travel cancellation if the conditions of the reservation allow, either in a voluntary situation or in an involuntary situation, with the exception of the situation in which the services could not be confirmed by VELTRAVEL.RO, according to the order (even if the accommodation is refundable, service charge is non-refundable)

III. TYPES OF ROOMS

• The types of rooms may depend on the availability of that type of room in the hotel and may vary depending on the hotel and/or the country regarding the categorization of the types of rooms. We try to make sure that the hotel offers the type of room booked, however there may be situations when instead of a room with a double bed a room with two separate beds can be allocated or a room with a double bed can be allocated instead of a room with two separate beds. Please note that most European hotels offer two single beds joined together to form a double bed. While all the preferences related to the desired room type are sent to the hotel, the room allocation is made by the hotel and depends on the availability at the time of entering the hotel. A triple room does not guarantee three separate beds. The sizes of the beds and their configuration may differ. This can also include a folding bed. A quadruple room is a room for four adults, with two, three or four beds. This can also include folding beds. The arrangement of the beds can vary considerably.

  The standard names in the hotel industry of the room types generally represent the following:

  • Single room - contains only one bed for one person
  • Double room - contains a double bed for 2 people
  • Twin room - contains 2 single beds
  • The double/twin room in single mode - contains a double bed for one person
  • Triple room - contains 3 single beds or a double bed for 2 people and an additional bed for 1 person
  • Quadruple room - contains either 2 double beds, each for 2 people, or 4 separate beds for 1 person, or 1 double bed for 2 people and 2 additional beds for 1 person
  • The twin/double room plus child - contains either 2 separate beds or a double bed plus 1 additional bed for the child, depending on the age indicated in the reservation. In some cases, depending on the age, the child shares the same bed with the parents. If you want a bed specifically for the child, we suggest you search for adults only, considering the adult child.
  • Family room - contains a double bed + an extra bed - depending on the configuration of the hotel, b&b. its hostel
  • Economy room - contains a double bed or 2 single beds depending on the configuration of the hotel, these rooms are usually below the standard level (eg: without a window or on the mezzanine level, very small rooms, etc.)
  • Run of house - the last room available at the hotel
  • Double/twin room with shared bathroom - contains a bed with a shared bathroom with other rooms
  • Double/Twin with shared dormitory - contains a bed in a shared room with other people

• Any additional request, such as for an upper floor, for a smoking room, etc. it is not guaranteed at the time of booking. It will depend on the availability of the hotel on the day of the client's entry. Example: baby elbow. For additional services upon request, the hotel may charge a fee that it collects directly.

  Children up to 2 years old are considered infants and in order to obtain a baby cot for them, a prior confirmation from the hotel is required.

• The star classification of the displayed hotels gives a general idea of ​​the quality of the hotel and an approximate level of facilities, services and comfort. However, the specific criteria and requirements applied may differ from country to country. VELTRAVEL.RO is not responsible for this variety regarding the classification of hotels between countries, room types and hotel information related to these matters. It is the responsibility of the person making the reservation to ensure that the type of room reserved is appropriate for the number of people traveling and the comfort in mind, by consulting the hotel's official website.

IV. TERMINATION OF THE CONTRACT

• The VELTRAVEL.RO agency can terminate the contract for the sale of travel services and offer the traveler a full refund of all payments made, but is not responsible for the payment of additional compensation, in the event that:

  1. the accommodation was rejected by the hotel, for reasons independent of the Agency
  2. cannot execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler about the termination of the contract, without delay and before the start of the execution of the package, being able to offer the traveler a full refund of all services paid (material or by rescheduling), according to the options offered by hotel/external partner.
• The traveler can terminate the contract at any time. If the traveler voluntarily terminates the contract, he has the obligation to bear the termination penalties agreed at the time of making the reservation/corresponding to the offer, respectively the price paid.

V. COMPLAINTS

• Any complaint must be sent in writing to the agency, via email to office@veltravel.ro , as soon as possible after leaving the hotel, but no later than 30 days after check out.
• We will not consider complaints that were not submitted to the hotel's attention during the client's stay. Any complaint must be reported to the hotel on the spot and brought to the attention of the VELTRAVEL.RO agency, on the spot.
• We are not responsible for compensating any situation that could have been resolved on the spot if the hotel had been informed.

VI. GENERAL TERMS AND CONDITIONS

• VELTRAVEL.RO will not be responsible for any inconveniences or results of unforeseen circumstances such as floods, earthquakes, riots, pandemics, fires, terrorist acts, governmental acts or change of authority in a country, unfavorable weather conditions or hotel renovations which were not communicated to us in advance.
• The differences in climate and energy saving rules in different countries can affect the heating systems in the hotels located in the respective area or country. For example, in Italy the heating system can be operated between November 15 and March 15 due to government regulations.
• The start and end of the swimming pool operating dates can also be affected by climate and weather conditions. VELTRAVEL.RO is not responsible for hotel policies related to these aspects.
• After making the reservation, please check and make sure that all the details in the voucher (such as the hotel address, information about the hotel, city and country) are correct. In this way you will be protected from any inconvenience caused by a system error.
• The use of the site is done only after accepting the terms and conditions. If you do not accept these terms and conditions, do not use this site!

VII. TRAVEL DOCUMENTS

The requirements related to passport and visas, including the approximate deadlines for obtaining visas and information regarding the formalities related to health in the country of destination, are the sole responsibility of the traveler who must inform himself officially at WWW.MAE.RO , WWW.POLITIADEFRONTIERA. RO , EMBASSIES, etc.

VIII. insurance

The agency VELTRAVEL.RO recommends the traveler the optional insurance to cover the costs of termination of the contract by the traveler or the costs of assistance, including repatriation fees, in case of accident, illness or death.

IX. FINAL PROVISIONS

The contractual terms and conditions correspond to the legal provisions in force at the time of drafting and represent the general contractual terms that govern the sales contract concluded between the VELTRAVEL.RO travel agency and the traveler/tourist, depending on the object of the contract (airline ticket, accommodation, dynamic package, charter package)

The terms below are equivalent and have the meaning provided in OG no. 2/2018, as follows:
- tourist = traveler = any person who wants to conclude a contract or who has the right to travel based on a contract concluded under the conditions of this ordinance
- agency = the travel agency that carries out the intermediary activity.

X. The terms and conditions apply both to accommodation - individually and to accommodation as part of a dynamic package (city-break/flight+accommodation), independent of the terms and conditions of the flight ticket in the dynamic package, each service being subject to its own trading conditions.

Terms & Conditions- RESERVATION AND SALE OF AIRLINE TICKETS

This document refers to the pre-contractual conditions and information that govern the Contract regarding the travel service package according to Ordinance 2/2018.

I. RESERVATION / MODIFICATION / CANCELLATION

• The price of a plane ticket becomes firm, together with all the conditions applicable to it, only when it is released by the agency.
• All conditions, rules and restrictions applicable to a plane ticket are those dictated by the airline, independent of the will of the agency.
• The contractual relationship between the agency and the passenger appears when the passenger has paid for the plane ticket and is in possession of it. Before actually paying for the ticket, the passenger has the obligation to inform himself at the agency about all the conditions and restrictions applicable to that ticket and to read these general conditions.

II. THE PRICE

• Reservations are made with the help of international computerized reservation systems, which allow the agency access to the airline's database.

• For the specific activity, the VELTRAVEL.RO Agency can apply the following policy of service rates, called TS for short. TS (service fees) are not refundable in case of cancellation or modification of the plane ticket.

  
  

  VELTRAVEL.RO applies a service fee between 0% and 30% of the ticket value and is non-refundable in case of cancellation of the trip if the conditions of the reservation allow, either in a voluntary situation or in an involuntary situation, with the exception of the situation in which the services could not be confirmed by VELTRAVEL.RO, according to the order.

  The agency charges a service fee of 20 EUR / ticket / transaction for processing change or refund.

• The price of any plane ticket implies special conditions, rules and restrictions applicable to the trip to which the respective document specifically refers. The passenger has the obligation to inform himself about these rules before buying the respective ticket. After buying the ticket, it is considered that the passenger has become aware of all these rules, he can no longer claim that he was not informed, once he got possession of the plane ticket.

III. PLANE TICKET

• The plane ticket is the electronic document, registration or agreement based on which the flight is carried out.
• The conditions of the contract and the information written on the plane ticket complement these general conditions. It is considered that the passenger who came into possession of the plane ticket was aware of all this information.

•  Combined flight service

  Through the Reservation System, users can book combined flights. These consist of at least 2 flights from several airlines, where each flight is considered a separate service, provided that the airlines do not cooperate in order to organize connected (associated) flights.

  
  

  Booking combined flights involves a final purchase of several plane tickets, from different airlines, which include several flights with transfer(s). For each individual plane ticket, the terms and conditions of each specified airline apply.

  In the case of combined flights, taking into account the fact that the flights are purchased as separate services, it is the passenger's obligation to ensure that for each flight he fulfills the following:

  • check-in at all airlines and for each individual flight segment
  • picking up and handing over luggage after and before each flight
  • changing the terminal or airport from where the landing/takeoff takes place. Considering that the User reserves plane tickets from different airlines, and there is the possibility of encountering difficulties when using some of the connections, the VELTRAVEL.RO agency informs from the moment of the reservation that they are "Unguaranteed Connections" , either in the case of a very short time between transfers, cancellations, delays or change of departure time, changes due to airlines.

• Additional services By additional services is meant the addition of any service that the User wishes to benefit from for the booked flight and which is not included in the price of the plane ticket (for example: checked baggage, priority boarding, preferential seat, etc.).

  
  

  Depending on the airline, route and travel period, the User can book flights that may or may not include certain additional services. In most cases, these services, when they are not included in the air ticket price, can be added against additional fees charged by the airlines, either during the booking process or afterwards.

  
  

  Some airlines do not allow the addition of additional services of any kind after completing the online check-in formalities. The Agency cannot be held responsible if the airline cannot favorably honor the User's request.

  
  

  The online check-in procedure represents the registration of the User directly in the check-in system of the airline company, before the scheduled date and time of the flight, in order to avoid paying the registration fee at the airport in the case of some airlines, or to facilitate the registration formalities at airport.

  
  

  The online check-in procedure is the obligation and responsibility of the passenger.

  In order to register, the airlines may request additional personal information about the User (for example, date of birth, passport or identity card number, updated contact details, etc.), and the User undertakes to provide correct, complete and complete details adequate time to complete the process.

• Low-cost

  For the so-called low-cost carriers, booking an air transport is synonymous with its purchase. For the reservation to be valid, payment for the total cost of the flight must be confirmed. Tickets or reservations with low-cost carriers are non-refundable, which means that, after payment confirmation and ticket issuance, there is no possibility of obtaining a refund in case of cancellation. Tickets for low-cost carriers may be subject to change, depending on the different conditions of each carrier and are available on the respective carriers' websites.

  
  

  The airline has the right to change the flight schedule, therefore, our agency is not responsible for the take-off/landing of planes at a different time than the one mentioned in the excursion program.

IV. THE RIGHTS AND OBLIGATIONS OF THE PARTIES

• The agency is responsible for the correct issuance of plane tickets and for informing the passenger in good faith about the conditions applicable to the plane ticket sold.
• The passenger is obliged to read the present general conditions displayed on the website www.veltravel.ro , before buying the plane ticket. The plane ticket, once bought, is assumed that the passenger has become aware of all the information related to the respective ticket, he cannot later invoke his ignorance and claim possible compensation from the agency.
• The passenger is obliged to present himself at boarding for the flight at least 3 hours before the departure time, so that the necessary formalities can be completed.

• The agency is not responsible and cannot claim compensation because the passenger did not fly, under the following conditions:

  • the passenger did not show up on time for boarding
  • the passenger is refused boarding due to problems related to his personal documents (including lack of entry visa for the country of destination, false visa, passport with prohibition, etc.) or in the event of an unjustified refusal by the authorities to allow the trip
  • other circumstances or cases of force majeure, which the agency could not foresee or avoid

• The agency is not responsible for delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight, for overbooking situations or for services related to the flight (eg - lost luggage), obligations that fall directly on the airline.

  In such situations, the passenger will contact the carrier directly, which will compensate the passenger in accordance with international regulations.

• The passenger cannot use only component parts of the flight related to the purchased ticket. The passenger's non-appearance on the first flight is considered a waiver of the ticket and the provisions of these general conditions apply.
• The passenger must present at boarding a travel document (ID card, passport) valid for at least 6 months from the date of exit from the country, or electronic passport - not temporary). The passenger has the obligation to inform himself about the travel conditions at the Romanian authorities (Border Police, Ministry of Foreign Affairs, Embassy or Consulate of the visited country) . The passenger has the obligation to ensure that he is in order from the point of view of all the formalities necessary for the trip (police, customs, health, passport, visa, etc.), the agency having no responsibility towards the passenger from this point of view. Refusal to board for one of these reasons falls under the exclusive responsibility of the passenger, without him being able to claim compensation from the agency.
• The agency will inform the passenger in good faith about the formalities required for the requested trip, according to the information provided by the computerized reservation system, but cannot be held responsible for the veracity of this information, nor be held responsible for providing it or not, because the information service is one offered additionally and is not related to the air ticket issuing service.

V. TERMINATION OF THE CONTRACT

• The agency is not responsible and cannot claim compensation because the passenger did not fly, under the following conditions:
  • when the cancellation/delay/postponement of the flight was made by the airline for regular or charter flights
  • when he cannot execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler about the termination of the contract, without delay and before the start of the execution of the package, being able to offer the traveler a full refund of all the services paid for in the package (material sui through rescheduling) according to the options offered by the airline for regular or charter flights.
• The traveler can terminate the contract at any time. If the traveler voluntarily terminates the contract, he has the obligation to bear the termination penalties agreed at the time of making the reservation/corresponding to the offer, respectively the price paid.

VI. COMPLAINTS

• Any complaint regarding the purchased plane ticket will be made in writing to the e-mail address  office@veltravel.ro .
• Complaints that are not made in writing will not be considered.

• The agency will send the respective complaint to the airline for which the ticket was issued, and the solution given belongs to the airline, as the owner of the ticket.

  The agency will inform the passenger about the solution given by the company to the complaint, in writing.

  In the event that the passenger is not satisfied with the answer he received, he will directly contact the airline that made the flight.

• The passenger will be compensated directly by the airline in all cases where it decides this, the agency not being obliged to mediate such compensations.
• Any complaint will be made by the passenger in accordance with the present general conditions of sale of plane tickets.

VII. ARRANGEMENT OF TRAVEL DOCUMENTS

The requirements related to passport and visas, including the approximate deadlines for obtaining visas and information regarding the formalities related to health in the country of destination, are the sole responsibility of the traveler who must be informed officially at WWW.MAE.RO , WWW.POLITIADEFRONTIERA. RO , EMBASSIES, etc.

VIII. insurance

The agency VELTRAVEL.RO recommends the traveler the optional insurance to cover the costs of termination of the contract by the traveler or the costs of assistance, including repatriation fees, in case of accident, illness or death.

IX. FINAL PROVISIONS

• These general conditions are made in accordance with and are completed with the provisions of the WARSAW CONVENTION, in which Romania is a signatory party, in accordance with the provisions of art. 11, paragraph 2 of the ROMANIA CONSTITUTION.
• The display of these general conditions on the website www.veltravel.ro implies the obligation of the passenger to read them. It is considered that the passenger who bought the plane ticket has become aware of the content of these conditions and he will no longer be able to invoke their ignorance or lack of information.
• These general conditions will be applicable and enforceable against third parties in all the situations stipulated in their contents.

• The contractual terms and conditions correspond to the legal provisions in force at the time of drafting and represent the general contractual terms that govern the sales contract concluded between the VELTRAVEL.RO travel agency and the traveler/tourist, depending on the object of the contract (airline ticket, accommodation, dynamic package, charter package)

  The terms below are equivalent and have the meaning provided in OG no. 2/2018, as follows:
  - tourist = traveler = any person who wants to conclude a contract or who has the right to travel based on a contract concluded under the conditions of this ordinance
  - agency = the travel agency that carries out the intermediary activity.

X. The terms and conditions apply both to the individual plane ticket and to the plane ticket as a component part of a dynamic package (citybreak), independent of the terms and conditions of the accommodation service in the dynamic package, each service being subject to its own sales conditions .

Terms & Conditions- RESERVATION AND MARKETING OF CHARTER PACKAGES

This document refers to the pre-contractual conditions and information that govern the Contract regarding the travel service package according to Ordinance 2/2018.

I. MAKING / MODIFYING / CANCELLING RESERVATIONS

• Any reservation made online and not cancelled, is considered FIRM and automatically implies responsibility for payment, under the conditions shown.
• The contract comes into being when the services requested by the client have been confirmed by the VELTRAVEL.RO agency, respectively the client becomes aware of the services that have been confirmed to him according to the online order.
• To process a service order, the VELTRAVEL.RO agency can request an advance payment of up to 100% of the package price.
• The final payment will be made in full no later than 40 days before the start of the stay.
• If the content of the reservation request differs from the content of the tourist trip confirmation or if the order could not be confirmed, the tourist can consider that the trip has not been booked and has the right to the immediate reimbursement of all amounts already paid, without being able to to claim compensation.

II. THE PRICE

The price of the contract is specified on the invoice and includes the cost of actual tourist services, the Agency's commission / Service tax and VAT

The service fee/commission is included in the displayed rate, at a rate of 0-30% and is non-refundable in case of travel cancellation if the conditions of the reservation allow, in the case of voluntary cancellation requested by the traveler, with the exception of the situation in which the services could not be confirmed by VELTRAVEL.RO, according to the order or in cases of unavoidable and extraordinary circumstances.

III. THE RIGHTS AND OBLIGATIONS OF THE AGENCY

• If the Agency is forced to modify one of the essential provisions of the contract, it has the obligation to inform the tourist as soon as it has been notified by the charter organizing agency
• The agency can modify the contract price, in the sense of increasing or decreasing, as the case may be, only if the modification takes place as a result of variations in transport costs. The prices established in the contract cannot be increased, under any circumstances, during the 20 calendar days preceding the departure date.
• If, after the start of the tourist trip, an important part of the tourist services provided in the contract is not performed or the Agency finds that it will not be able to perform them, it is obliged to offer the tourist appropriate alternatives in order to continue the tourist trip without increasing the price, respectively the tourist services offered must be of the same quality and quantity;

• The agency is responsible for the proper execution of the obligations assumed by the contract, with the exception of the following cases:

  • when the non-fulfillment or defective fulfillment of the obligations assumed by the contract is due to the tourist;
  • when the non-fulfillment of obligations is due to force majeure or circumstances that neither the Agency nor the service providers could foresee or avoid (timetable or itinerary changes, delays in the traffic of means of transport, etc.).
• If the content of the reservation request differs from the content of the tourist trip confirmation or if the order could not be confirmed, the tourist can consider that the trip has not been booked and has the right to the immediate reimbursement of all amounts already paid, without being able to to claim compensation.

IV. THE RIGHTS AND OBLIGATIONS OF THE TOURIST

Waivers, penalties, compensations

• If the tourist cannot participate in the tourist trip, he can assign the contract to a third party who meets all the conditions applicable to the contracted tourist service package, with the obligation to notify the Agency in writing at least 14 days before the departure date. In this case, the Agency terminates the contract with the tourist who assigns the contract and concludes another contract with the new tourist. For individual trips, if the means of transport. The agency may charge a contract change fee.
• The tourist can terminate the contract regarding the travel service package at any time before it begins. If the tourist terminates the contract regarding the travel service package, he may be obliged to pay the organizing travel agency a termination penalty according to the contractual conditions to which the order is subject.
• Any change, related to the change of the accommodation unit, departure date, name or change of the person holding the contract or any other main element that is the subject of the contract, at the request of its holder, can only be made if this possibility exists and if it does not contradict with the package cancellation penalties. All modification or cancellation requests are accepted only in writing and are resolved according to the conditions related to each program/product. A processing fee of 25 euros will be charged for any change made to a package for which an advance payment or reservation fee has been paid.

• The cancellation conditions differ depending on the type of tourist service package sold, the type of offer and will be specified in each reservation, in the Annex to the Contract, related to the product sold.

  The standardized conditions are:

  • 40% of the price of the service package, if the cancellation is made more than 46 calendar days before the departure date;
  • 60% of the price of the service package, if the cancellation is made within 30-45 calendar days before the departure date;
  • 100% of the price of the service package, if the cancellation is made less than 29 calendar days before the departure date;
  • 100% of the price of the service package, if the tourist purchased the tourist service package from the Early Booking, Black Friday, Last Minute, Nonrefundable, or other similar programs, regardless of the date on which the tourist requests cancellation.

  The standard conditions will be replaced by those communicated above, always applying the most restrictive conditions and the specific Annex to the Contract will be concluded.

• Termination of the contract regarding the travel service package:

  5.1. The VELTRAVEL.RO agency can terminate the contract regarding the travel service package and offer the traveler a full refund of all payments made for the package, but is not responsible for the payment of additional compensation, in one of the following cases:

  1. the number of people registered to participate in the respective package is less than the minimum number established in the contract, and the organizing travel agency notifies the traveler about the termination of the contract within the term established in the contract, but no later than:

     • 20 days before the start of the execution of the package, in the case of trips lasting more than six days (charter packages);
     • 7 days before the start of the execution of the package, in the case of trips that last between two and six days;
     • 48 hours before the start of the execution of the package, in the case of trips lasting less than two days;

     These refunds or refunds are made to the traveler without undue delay and, in any case, no later than 14 days after the termination of the contract regarding the travel service package. There may be delays, but justified.

  2. cannot execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler about the termination of the contract, without delay and before the start of the execution of the package, being able to offer the traveler a full refund of all services paid for in the package (material or by rescheduling) according to the options offered by the charter organizer/partner/airline/hotel, the situation not being controllable or imputable to the agency or partners.

  5.2. The traveler can terminate the contract regarding the travel service package at any time before the start of the execution of the package. If the traveler voluntarily terminates the contract regarding the travel service package, he has the obligation to pay the VELTRAVEL.RO travel agency the termination penalties agreed at the time of making the reservation/corresponding to the offer, respectively the price paid.

• During the development of the tourist program or the provision of tourist services, the tourist can completely or partially renounce the services offered; in this case he is not entitled to any reimbursement or compensation. If the tourist invokes medical reasons as the reason for the unilateral termination of the contract, the reimbursement of the value of the package of tourist services will be made by the insurance company, if the tourist has concluded such cancellation insurance.

• If a significant part of the travel services cannot be performed as agreed in the contract, the Travel Agency will offer, at no additional cost to the tourist, appropriate alternative services for the continuation of the package, as far as possible equivalent or of better quality than those specified in the contract.

  In the event of a change of accommodation, another accommodation unit will be offered in the same location or area, in the closest variant to the initial one, available at the time.

  The tourist can reject alternative services only if they are not comparable to what was agreed in the contract.

• If, for reasons independent of the VELTRAVEL.RO agency, the tourist does not wish to benefit from one of the services included in the package, on his own initiative, the Agency will not return the value of the unused service.

V. COMPLAINTS

In the event that the tourist is dissatisfied with the tourist services received, he has the obligation to prepare a report in writing, clearly and explicitly, regarding the deficiencies found on the spot, related to the realization of the contracted tourist services package, which will be sent promptly both the Agency and the tourist service provider (hotel, restaurant management).

Both the Agency and the tourist service provider will act immediately to resolve the complaint. If the notification is not resolved or is partially resolved, the tourist will submit a written complaint to the Agency, within a maximum of 5 calendar days from the end of the trip, with the Agency following, within 30 calendar days, to communicate the resolution .

The agency recommends that any local inconsistencies at the hotel units be resolved with the local assistant (guide) and only if it is not resolved can the agency be notified for resolution.

VI. TRAVEL DOCUMENTS

The requirements related to passport and visas, including the approximate deadlines for obtaining visas and information on the formalities related to health in the country of destination, are the sole responsibility of the traveler who must be informed officially on the WWW.MAE.RO website , WWW.POLITIADEFRONTIERA.RO , EMBASSIES, etc.

ARE YOU COMING. insurance

The agency VELTRAVEL.RO recommends the traveler the optional insurance to cover the costs of termination of the contract by the traveler or the costs of assistance, including repatriation fees, in case of accident, illness or death.

VIII. FINAL PROVISIONS

The contractual terms and conditions correspond to the legal provisions in force at the time of drafting and represent the general contractual terms that govern the sales contract concluded between the VELTRAVEL.RO travel agency and the traveler/tourist, depending on the object of the contract (airline ticket, accommodation, dynamic package, charter package)

The terms below are equivalent and have the meaning provided in OG no. 2/2018, as follows:
- tourist = traveler = any person who wants to conclude a contract or who has the right to travel based on a contract concluded under the conditions of this ordinance;
- agency = the travel agency that carries out the activity of intermediation.

Terms and conditions- warranty conditions

Best Price Guaranteed

VELTRAVEL.RO believes that getting the best price for the trip you want should not be a difficult thing. That's why we created our "Best Price-Guaranteed" product, so that you can always be confident that you're paying the least for your trip.
In the event that you found a better price on the website of any other online agency in Romania, within 24 hours of booking and paying with www.veltravel.com, we will refund the difference. Best Price Guarantee is in accordance with the terms and conditions listed below.

What is this WARRANTY?

Is simple! VELTRAVEL.RO offers you guarantees that you pay the best price. If you find a better price online, for the same trip within 24 hours, we will refund the difference.

How do you benefit from this GUARANTEE?

To benefit from this GUARANTEE, you must have made an online reservation (including payment) on www.veltravel.com, if you find a lower rate than the one provided by us, please contact us at 0731 TRAVEL (0731 872 835).

Terms and conditions

Rates that participate in the guarantee

• The VELTRAVEL.RO GUARANTEE applies to all rates for all services offered by VELTRAVEL.RO.
• The GUARANTEE applies only to reservations that have been paid with an online card, rates obtained directly from the websites of airlines or hotel suppliers are not covered by the guarantee.

Notification to VELTRAVEL.RO

You must contact us at 0731 TRAVEL (0731 872835) within twenty-four (24) hours (but during VELTRAVEL.RO office hours LV: 09:00 - 18:00; S: 09:00 - 14:00), from your reservation and payment on www.veltravel.com At the time of notification, the rate that you found with a better price on other sites must be available in order to be booked.

Terms of comparison

The VELTRAVEL.RO GUARANTEE is only available for exact travel matches (same destination, same hotel, same type of rooms, same number of people, same travel time, same age of people traveling, including for plane + hotel services) . The comparison must be made at the rates with all taxes included

The compared rates must be available to the general public, online
The best price Guaranteed applies only to rates displayed online and available to the general public on websites, the GUARANTEE does not apply to rates: for charters, group charters obtained through corporate contracts, as a result of loyalty programs or as a result of the use of discount coupons that are not available to the general public or as a result of a promotion existing only on the website of the airline companies. The best rate cannot come from a website where you called to get the price, or from an email you received.

Comparison currency

The GUARANTEE is only valid when comparing prices expressed in the same currency (a price expressed in EURO cannot be compared with a price expressed in RON).

PROOF for applying the WARRANTY

The GUARANTEE comes into force when the reservation made with the supplier with the lower price is presented (it must contain the reservation code and the names of the passengers).

Verification actions

All requests, including receipts, are subject to verification by VELTRAVEL.RO consultants. VELTRAVEL.RO will not accept as evidence screenshots of lower rates or other evidence that cannot be verified by VELTRAVEL.RO staff. VELTRAVEL.RO will not verify requests that it considers (at the company's total discretion) to be fraud attempts, publication errors or other errors.
VELTRAVEL.RO's response (granting the price difference) will be made within 48 hours of receiving the request. Requests related to reservations whose departure date is less than 24 hours from the time of making the request will not be analyzed.

Final conditions

VELTRAVEL.RO reserves the right to modify or terminate the terms of the GUARANTEE, without prior notification. The terms that are in force on the date of your request will determine your eligibility according to the GUARANTEE.
No change in the terms of the GUARANTEE will affect the bonus coupons that have already been issued to you. Failure by VELTRAVEL.RO to implement any provision of these Terms and Conditions does not constitute a derogation from this provision.
In case of cancellation of the reservation, even if it has been paid, the GUARANTEE is no longer valid.
The GUARANTEE is offered under these conditions and the use of the www.veltravel.com website implies acceptance of the terms and conditions of the GUARANTEE.

No booking fees are payable

Terms and conditions- general reservation conditions

These conditions come into force from April 1, 2007 and govern all reservations made (through the VELTRAVEL.RO website or other means). The site can be used both in Romania and abroad. People from abroad can reserve, pay and receive travel vouchers under the same conditions as customers from Romania. Accept these reservation conditions for yourself or any other third party involved. The VELTRAVEL.RO website is the property of SCVELTRAVEL.RO SRL, with headquarters in Splaiul Unirii no. 16 floor 4 (Muntenia Business Center), Sector 4 Bucharest, registered at the Trade Registry under number J40/9965/1996 with CIF RO 8978929.

Any reservation made or order requested by you will be considered as your offer to buy accommodation and/or travel arrangements and will be subject to these booking conditions.
A contract between you and VELTRAVEL.RO will come into force only when we issue an invoice referring to the reference number of your reservation, after we have received the full payment related to this reservation.
It is the customer's responsibility to check the travel itinerary and ensure that all details are correct.
We reserve the right to refuse, at any time, any order placed by you through us.

Full payment is required at the time of booking. Payment must be made through the secure session offered by PayU Romania through the system located at https://secure.epayment.ro/ by credit or debit card or through the payment system offered by Card Avantaj in installments. If VELTRAVEL.RO is unable to confirm the initial reservation request, an alternative can be offered and an e-mail notification will be sent to inform you about the necessary details.
The reservation will be kept on hold for 48 hours for you to accept it by making the full payment. Failure to make payment within 48 hours of confirmation for accommodation not immediately available/available will lead to the automatic cancellation of the reservation.
For the so-called low-cost carriers, booking an air transport is synonymous with its purchase. For the reservation to be valid, payment for the total cost of the flight must be confirmed.

The prices are displayed in the requested currency, at the exchange rates calculated daily. For this reason, prices may vary daily, thus reflecting any daily change that may occur in exchange rates. When a reservation is made, the exchange rate will be fixed at the time the reserved item is created and will apply to any changes or cancellations of that reservation item. Exchange rates are determined by VELTRAVEL.RO through the payment system offered by PayU Romania.

Reservations that have as their object travel arrangements will not be accepted if they are made less than 72 hours before the arrival date, except in the case that in this interval you find the requested arrangements as "Available" immediately. Accommodation reservations require at least one name for each room. Please carefully check the entered details, as the presence of incorrect or incomplete details may lead to the cancellation of the reservation.

All travel documents related to a reservation (airline tickets, travel vouchers, invoice) will be issued in electronic format and sent to the email address provided at the time of booking.

The cancellation and modification conditions related to each service booked on the www.veltravel.com website are detailed for each individual product before the time of booking and it is necessary to accept them in order to complete the booking. The right to unilaterally cancel reservations does not apply to services booked on dev1.veltravel.ro according to the provisions of OG 34/2014 which states that "Art. 12. - The provisions of art. 3-4, of art. 7-10 and of art. 11 paragraph (1) does not apply to contracts regarding: (...) b) the provision of accommodation, transport, provision of culinary preparations, leisure services, when the trader undertakes through the concluded contract to perform these services at on a specific date or in a specified period; exceptionally, in the case of recreational activities organized outdoors, the merchant may reserve the right not to comply with the provisions of art. 11 paragraph (2), in specific circumstances."

In the case of reservations paid by bank transfer or at the agency headquarters with cash or by POS, the cancellation conditions of the FRAMEWORK CONTRACT WITH THE TOURIST will apply. All information will be provided by VELTRAVEL.RO agents upon completion of the reservation.

Warranty / service conditions, for each product (service) separately, before ordering, the customer must check that he agrees with the "terms and conditions", they are different depending on what is being bought: accommodation, plane, plane + hotel. The reservation cannot be made until the end if the customer does not agree with these conditions, which specify the number of stars, meal service, flight conditions, etc. The warranty/service conditions do not apply to services booked on www.veltravel.com according to the specifications of OG 34/2014 which specifies that "Art. 12. - The provisions of art. 3-4, of art. 7-10 and of art. 11 paragraph (1) do not apply to contracts regarding: (. ..)

If you want to report general problems related to the operation of the site, or problems related to intellectual property rights, please contact us at office[at]veltravel.ro.

The displayed and transmitted prices do not include any city taxes, sanitation fees or other taxes required at the local level. The tourist is obliged to pay at the reception of the hotel unit the resort tax, sanitation tax, as well as other local taxes, without being able to claim compensation or return the amounts from the Agency

SPECIAL CONDITIONS

CUSTOMERS WILL BE NOTIFIED AT THE TIME OF MAKING THE RESERVATION IF SPECIAL CONDITIONS APPLY

For the flight + accommodation product, if it is not the subject of charter packages with special conditions, it will have different suppliers/service providers - hoteliers on the one hand and the airline on the other. The 2 suppliers are independent of each other. In the event that one of these providers/service providers cancels its services, it, as well as the agency, will not be responsible for the other provider that has different cancellation/change conditions. The agency will take all steps to reach a consensus and mediate the connection between the 2 suppliers, but it cannot guarantee obtaining a refund unless both suppliers agree to the cancellation without penalties.

100% cancellation penalties will apply to reservations that fall within a period with special events. For reservation dates that do not fall within a period with special events, the standards for cancellations and changes for periods without special events will apply.
With each reservation, you have terms and conditions for cancellation or modification, for each tourist product you want to reserve.

Terms & Conditions- RESERVATION AND SALE OF PACKAGES: PLANE + ACCOMMODATION

This document refers to the pre-contractual conditions and information that govern the Contract regarding the travel service package according to Ordinance 2/2018.

The service package is a combination of 2 independent tourist services, namely flight and accommodation. Each tourist service (both the flight/plane ticket and accommodation) is subject to its own separate terms and conditions.

I. RESERVATION AND SALE OF HOTEL SERVICES BY THE VELTRAVEL.RO AGENCY

MAKING / MODIFYING / CANCELING RESERVATIONS

• Any reservation made online and not cancelled, is considered FIRM and automatically implies responsibility for payment.
• The deadline for cancellation without penalty is specified when making the online reservation. Exceeding the respective term implies the payment of penalties. In the case of reservations that have mentioned "non-refundable", the penalty is 100% in the event of a cancellation request.
• In case of no-show at the hotel, a penalty of 100% will be applied, i.e. the cost of the entire stay, or a smaller penalty, depending on the hotel's cancellation policy, if applicable.
• Reimbursement requests, as a result of the total or partial non-use of tourist services, must be accompanied by a written confirmation from the hotel. This confirmation does not guarantee the return of the value of unused services. It will be honored only if the hotel accepts the return of the consideration through the accommodation provider.
• All reservations will be honored only for the persons in whose name the reservation was made. Name changes are not allowed, except with the agreement of the hotel, for which the agency cannot guarantee.
• In the event of a fortuitous impossibility to honor the reservation, VELTRAVEL.RO reserves the right to replace the hotel or other initially confirmed services with others of a similar or superior category, without any other compensation in return or to return the money in full in the event in which it is impossible to offer an alternative.
• Check-in is usually done after 2:00 p.m., local time, on the day of arrival scheduled in the reservation. To avoid problems with accommodation, please inform us if you will arrive later at the hotel.
• In the case of rest and/or treatment stays taking place in Romania, the tourist has the obligation to comply with the service provision schedule in Romania, respectively: in seaside resorts, accommodation is made at 6:00 p.m. on the day of entry and ends at 12.00 on the day following the one written on the voucher or on the rest and/or treatment ticket; in the resorts in the country, other than those on the coast, accommodation starts at 12:00 on the day of entry and ends no later than 12:00 on the day following the day entered on the ticket.

• At some B&Bs when check-in is accepted up to a certain time, this being mentioned on the voucher (but also expressly mentioned at the time of booking). Failure to comply with the check-in time limit imposed by the B&B owner may lead to the total cancellation of the right to accommodation, or may be accepted against an additional late check-in fee (late check-in).

  The obligation to comply with the owner's requirements regarding informing him in advance, about the check-in delay, belongs exclusively to the tourist. For non-compliance with the particular specifications and their consequences, the VELTRAVEL.RO agency is not responsible and cannot be charged compensation. The VELTRAVEL.RO agency will make every effort to help the tourist in such situations, but cannot guarantee and is not responsible for the negative financial or moral effects.

• All hotels published on VELTRAVEL.RO require at least one of the passengers to be 18 years old. If customers are under 21 years old and book hotels in the US, they are asked to contact the hotel directly for clarification. Also for hotels in the Middle East, in the case of unmarried couples, please contact the hotel for clarification.

II. THE PRICE

• VELTRAVEL.RO does not charge fees or commissions in addition to the rates displayed online.
• The meals included in each rate are specified under the heading, "Meals included".
• In certain destinations, local taxes are charged, payable directly at the hotel.
• Some hotels have fluctuating rates, which change daily depending on availability and seasonality. The rate is only guaranteed based on a confirmed reservation. We do not accept a refund request based on the fact that the selling price was close to or above the reception rate.
• The hotel management has the right to ask for credit card details or a deposit to cover and guarantee any additional costs that may arise during the stay upon arrival.
• The service fee/commission is included in the displayed rate, at a rate of 0-30% and is non-refundable. in case of travel cancellation if the conditions of the reservation allow, either in a voluntary situation or in an involuntary situation, with the exception of the situation in which the services could not be confirmed by VELTRAVEL.RO, according to the order (even if the accommodation is refundable, service charge is non-refundable)

III. TYPES OF ROOMS

• The types of rooms may depend on the availability of that type of room in the hotel and may vary depending on the hotel and/or the country regarding the categorization of the types of rooms. We try to make sure that the hotel offers the type of room booked, however there may be situations when instead of a room with a double bed a room with two separate beds can be allocated or a room with a double bed can be allocated instead of a room with two separate beds. Please note that most European hotels offer two single beds joined together to form a double bed. While all the preferences related to the desired room type are sent to the hotel, the room allocation is made by the hotel and depends on the availability at the time of entering the hotel. A triple room does not guarantee three separate beds. The sizes of the beds and their configuration may differ. This can also include a folding bed. A quadruple room is a room for four adults, with two, three or four beds. This can also include folding beds. The arrangement of the beds can vary considerably.

  The standard names in the hotel industry of the room types generally represent the following:

  • Single room - contains only one bed for one person
  • Double room - contains a double bed for 2 people
  • Twin room - contains 2 single beds
  • The double/twin room in single mode - contains a double bed for one person
  • Triple room - contains 3 single beds or a double bed for 2 people and an additional bed for 1 person
  • Quadruple room - contains either 2 double beds, each for 2 people, or 4 separate beds for 1 person, or 1 double bed for 2 people and 2 additional beds for 1 person
  • The twin/double room plus child - contains either 2 separate beds or a double bed plus 1 additional bed for the child, depending on the age indicated in the reservation. In some cases, depending on the age, the child shares the same bed with the parents. If you want a bed specifically for the child, we suggest you search for adults only, considering the adult child.
  • Family room - contains a double bed + an extra bed - depending on the configuration of the hotel, b&b. its hostel
  • Economy room - contains a double bed or 2 single beds depending on the configuration of the hotel, these rooms are usually below the standard level (eg: without a window or on the mezzanine level, very small rooms, etc.)
  • Run of house - the last room available at the hotel
  • Double/twin room with shared bathroom - contains a bed with a shared bathroom with other rooms
  • Double/Twin with shared dormitory - contains a bed in a shared room with other people

• Any additional request, such as for an upper floor, for a smoking room, etc. it is not guaranteed at the time of booking. It will depend on the availability of the hotel on the day of the client's entry. Example: baby elbow. For additional services upon request, the hotel may charge a fee that it collects directly.

  Children up to 2 years old are considered infants and in order to obtain a baby cot for them, a prior confirmation from the hotel is required.

• The star classification of the displayed hotels gives a general idea of ​​the quality of the hotel and an approximate level of facilities, services and comfort. However, the specific criteria and requirements applied may differ from country to country. VELTRAVEL.RO is not responsible for this variety regarding the classification of hotels between countries, room types and hotel information related to these matters. It is the responsibility of the person making the reservation to ensure that the type of room reserved is appropriate for the number of people traveling and the comfort in mind, by consulting the hotel's official website.
• For accommodation Additional information:

  A "sedimentation" period of 24 hours will apply to those reservations (other than those mentioned below) made more than 72 hours before arrival at the establishment where the accommodation will take place.

  This will allow the cancellation or modification of an element of the reservation within 24 hours of the first confirmation of that element without applying any fee.

  There will be no "sedimentation" period of 24 hours in the case of reservations regarding:

  1. apartments, reserved between 0-10 days before arrival or other accommodations reserved during periods when fairs, exhibitions, major conferences or other major events take place at the respective location. This kind of events are mentioned in this section as "Special Events". Customers will be informed at the time of booking if a Special Event will take place.

     For accommodations (other than apartments) during periods without special events:

     • Penalties for cancellations will be applied taking into account the period between the announcement of the cancellation and the date of stay at EACH of the establishments within a reservation. See "cancellation conditions" displayed on each offer.
     • Changing the name or changing the age of a child can be done without penalty.
     • All changes are subject to availability at the time. If the desired changes cannot be confirmed, the details of the original reservation will remain valid.
     • If you do not arrive at the establishment where the accommodation takes place on the reserved date or leave the establishment earlier than the reserved period, then you have the right to cancel or change the reservation only from the moment VELTRAVEL.RO receives the notice from you during the working hours of VELTRAVEL.RO. All these cancellations or changes are borne by you, implying as a penalty the equivalent value for the next 24 hours of accommodation after VELTRAVEL.RO receives the notice. Any cancellations or changes notified directly to the hotel or accommodation establishment will not be taken into account.
     • Requests for cancellations or changes must be made through the facilities of your account on the VELTRAVEL.RO website or by contacting our customer relations service, during working hours. Reservations not modified or canceled through the VELTRAVEL.RO website or our customer relations service may be subject to a surcharge of 100% of the reservation value.
  2. For accommodations (other than apartments) during periods with special events

IV. TERMINATION OF THE CONTRACT

• The VELTRAVEL.RO agency can terminate the contract for the sale of travel services and offer the traveler a full refund of all payments made, but is not responsible for the payment of additional compensation, in the event that:
  • the accommodation was rejected by the hotel, for reasons independent of the Agency
  • cannot execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler about the termination of the contract, without delay and before the start of the execution of the package, being able to offer the traveler a full refund of all services paid (material or by rescheduling), according to the options offered by hotel/external partner.
• The traveler can terminate the contract at any time. If the traveler voluntarily terminates the contract, he has the obligation to bear the termination penalties agreed at the time of making the reservation/corresponding to the offer, respectively the price paid.

V. COMPLAINTS

• Any complaint must be sent in writing to the agency, via email to office@veltravel.ro , as soon as possible after leaving the hotel, but no later than 30 days after check out.
• We will not consider complaints that were not submitted to the hotel's attention during the client's stay. Any complaint must be reported to the hotel on the spot and brought to the attention of the VELTRAVEL.RO agency, on the spot.
• We are not responsible for compensating any situation that could have been resolved on the spot if the hotel had been informed.

V. COMPLAINTS

• VELTRAVEL.RO will not be responsible for any inconveniences or results of unforeseen circumstances such as floods, earthquakes, riots, pandemics, fires, terrorist acts, governmental acts or change of authority in a country, unfavorable weather conditions or hotel renovations which were not communicated to us in advance.
• The differences in climate and energy saving rules in different countries can affect the heating systems in the hotels located in the respective area or country. For example, in Italy the heating system can be operated between November 15 and March 15 due to government regulations.
• The start and end of the swimming pool operating dates can also be affected by climate and weather conditions. VELTRAVEL.RO is not responsible for hotel policies related to these aspects.
• After making the reservation, please check and make sure that all the details in the voucher (such as the hotel address, information about the hotel, city and country) are correct. In this way you will be protected from any inconvenience caused by a system error.
• The use of the site is done only after accepting the terms and conditions. If you do not accept these terms and conditions, do not use this site!

Terms & Conditions- RESERVATION AND SALE OF AIRLINE TICKETS

This document refers to the pre-contractual conditions and information that govern the Contract regarding the travel service package according to Ordinance 2/2018.

I. RESERVATION / MODIFICATION / CANCELLATION

• Reservations are made with the help of international computerized reservation systems, which allow the agency access to the airline's database.
• All conditions, rules and restrictions applicable to a plane ticket are those dictated by the airline, independent of the will of the agency.
• The contractual relationship between the agency and the passenger appears when the passenger has paid for the plane ticket and is in possession of it. Before actually paying for the ticket, the passenger has the obligation to inform himself at the agency about all the conditions and restrictions applicable to that ticket and to read these general conditions.

II. THE PRICE

• The price of a plane ticket becomes firm, together with all the conditions applicable to it, only when it is released by the agency.

• For the specific activity, the VELTRAVEL.RO Agency can apply the following policy of service rates, called TS for short. TS (service fees) are not refundable in case of cancellation or modification of the plane ticket.

  VELTRAVEL.RO applies a service fee between 0% and 15% of the ticket value and is non-refundable in case of travel cancellation if the booking conditions allow, either in a voluntary situation or in an involuntary situation, with the exception of the situation in which the services could not be confirmed by VELTRAVEL.RO, according to the order.

• The price of any plane ticket implies special conditions, rules and restrictions applicable to the trip to which the respective document specifically refers. The passenger has the obligation to inform himself about these rules before buying the respective ticket. After buying the ticket, it is considered that the passenger has become aware of all these rules, he can no longer claim that he was not informed, once he got possession of the plane ticket.

III. THE PLANE TICKET

• The plane ticket is the electronic document, registration or agreement based on which the flight is carried out.
• The conditions of the contract and the information written on the plane ticket complement these general conditions. It is considered that the passenger who came into possession of the plane ticket was aware of all this information.

• Combined flight service

  Through the Reservation System, users can book Combined flights. These consist of at least 2 flights from several airlines, where each flight is considered a separate service , provided that the airlines do not cooperate in order to organize connected (associated) flights.

  Booking Combined flights involves a final purchase of several plane tickets, from different airlines, which include several flights with transfer(s). For each individual plane ticket, the terms and conditions of each specified airline apply.

  In the case of Combined flights, taking into account the fact that the flights are purchased as separate services, it is the passenger's obligation to ensure that for each flight he fulfills the following:

  • check-in at all airlines and for each individual flight segment
  • picking up and handing over luggage after and before each flight
  • changing the terminal or airport from where the landing/takeoff takes place. Considering that the User reserves plane tickets from different airlines, and there is the possibility of encountering difficulties when using some of the connections, the VELTRAVEL.RO agency informs from the moment of the reservation that they are "Unguaranteed Connections" , either in the case of a very short time between transfers, cancellations, delays or change of departure time, changes due to airlines.

  Considering that the User reserves plane tickets from different airlines, and there is the possibility of encountering difficulties when using some of the links, the VELTRAVEL.RO Agency informs from the moment of the reservation that they are "Unguaranteed Connections" , even in the case of a very short time between transfers, cancellations, delays or change of departure time, changes due to airlines.

• Additional services By additional services is meant the addition of any service that the User wishes to benefit from for the booked flight and which is not included in the price of the plane ticket (for example: checked baggage, priority boarding, preferential seat, etc.).

  Depending on the airline, route and travel period, the User can book flights that may or may not include certain additional services. In most cases, these services, when they are not included in the air ticket price, can be added against additional fees charged by the airlines, either during the booking process or afterwards.

  Some airlines do not allow the addition of additional services of any kind after completing the online check-in formalities. The Agency cannot be held responsible if the airline cannot favorably honor the User's request.

  The online check-in procedure represents the registration of the User directly in the check-in system of the airline company, before the scheduled date and time of the flight, in order to avoid paying the registration fee at the airport in the case of some airlines, or to facilitate the registration formalities at airport.

  
  

  The online check-in procedure is the obligation and responsibility of the passenger.

  In order to register, the airlines may request additional personal information about the User (for example, date of birth, passport or identity card number, updated contact details, etc.), and the User undertakes to provide correct, complete and complete details adequate time to complete the process.

• Low-cost

  For the so-called low-cost carriers, booking an air transport is synonymous with its purchase. For the reservation to be valid, payment for the total cost of the flight must be confirmed. Tickets or reservations with low-cost carriers are non-refundable, which means that, after payment confirmation and ticket issuance, there is no possibility of obtaining a refund in case of cancellation. Tickets for low-cost carriers may be subject to change, depending on the different conditions of each carrier and are available on the respective carriers' websites.

  The airline has the right to change the flight schedule, therefore, our agency is not responsible for the take-off/landing of planes at a different time than the one mentioned in the excursion program.

IV. THE RIGHTS AND OBLIGATIONS OF THE PARTIES

• The agency is responsible for the correct issuance of plane tickets and for informing the passenger in good faith about the conditions applicable to the plane ticket sold.
• The passenger is obliged to read the present general conditions displayed on the website www.veltravel.ro , before buying the plane ticket. The plane ticket, once bought, is assumed that the passenger has become aware of all the information related to the respective ticket, he cannot later invoke his ignorance and claim possible compensation from the agency.
• The passenger is obliged to present himself at boarding for the flight at least 3 hours before the departure time, so that the necessary formalities can be completed.

• The agency is not responsible and cannot claim compensation because the passenger did not fly, under the following conditions:

  • the passenger did not show up on time for boarding
  • the passenger is refused boarding due to problems related to his personal documents (including lack of entry visa for the country of destination, false visa, passport with prohibition, etc.) or in the event of an unjustified refusal by the authorities to allow the trip
  • other circumstances or cases of force majeure, which the agency could not foresee or avoid

• The agency is not responsible for delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight, for overbooking situations or for services related to the flight (eg - lost luggage), obligations that fall directly on the airline.

  In such situations, the passenger will contact the carrier directly, which will compensate the passenger in accordance with international regulations.

• The passenger cannot use only component parts of the flight related to the purchased ticket. The passenger's non-appearance on the first flight is considered a waiver of the ticket and the provisions of these general conditions apply.
• The passenger must present at boarding a travel document (ID card, passport) valid for at least 6 months from the date of exit from the country, or electronic passport - not temporary). The passenger has the obligation to inform himself about the travel conditions at the Romanian authorities (Border Police, Ministry of Foreign Affairs, Embassy or Consulate of the visited country) . The passenger has the obligation to ensure that he is in order from the point of view of all the formalities necessary for the trip (police, customs, health, passport, visa, etc.), the agency having no responsibility towards the passenger from this point of view. Refusal to board for one of these reasons falls under the exclusive responsibility of the passenger, without him being able to claim compensation from the agency.
• The agency will inform the passenger in good faith about the formalities required for the requested trip, according to the information provided by the computerized reservation system, but cannot be held responsible for the veracity of this information, nor be held responsible for providing it or not, because the information service is one offered additionally and is not related to the air ticket issuing service.

V. TERMINATION OF THE CONTRACT

• The agency is not responsible and cannot claim compensation because the passenger did not fly, under the following conditions:
  • when the cancellation/delay/postponement of the flight was made by the airline for regular or charter flights
  • when he cannot execute the contract due to unavoidable and extraordinary circumstances and notifies the traveler about the termination of the contract, without delay and before the start of the execution of the package, being able to offer the traveler a full refund of all the services paid for in the package (material sui through rescheduling) according to the options offered by the airline for regular or charter flights.
• The traveler can terminate the contract at any time. If the traveler voluntarily terminates the contract, he has the obligation to bear the termination penalties agreed at the time of making the reservation/corresponding to the offer, respectively the price paid.

• ARRANGEMENT OF TRAVEL DOCUMENTS The requirements related to passport and visas, including the approximate deadlines for obtaining visas and information regarding the formalities related to health in the country of destination, are the sole responsibility of the traveler who must be informed officially by WWW.MAE.RO , WWW.POLITIADEFRONTIERA.RO , EMBASSIES, etc.
• INSURANCE The VELTRAVEL.RO agency recommends to the traveler optional insurance to cover the costs of termination of the contract by the traveler or the costs of assistance, including repatriation fees, in case of accident, illness or death.
• FINAL PROVISIONS
  1. These general conditions are made in accordance with and are completed with the provisions of the WARSAW CONVENTION, in which Romania is a signatory party, in accordance with the provisions of art. 11, paragraph 2 of the ROMANIA CONSTITUTION.
  2. The display of these general conditions on the website www.veltravel.ro implies the obligation of the passenger to read them. It is considered that the passenger who bought the plane ticket has become aware of the content of these conditions and he will no longer be able to invoke their ignorance or lack of information.
  3. These general conditions will be applicable and enforceable against third parties in all the situations stipulated in their contents.

  4. The contractual terms and conditions correspond to the legal provisions in force at the time of drafting and represent the general contractual terms that govern the sales contract concluded between the VELTRAVEL.RO travel agency and the traveler/tourist, depending on the object of the contract (airline ticket, accommodation, dynamic package, charter package)

     
     

     The terms below are equivalent and have the meaning provided in OG no. 2/2018, as follows:
     - tourist = traveler = any person who wants to conclude a contract or who has the right to travel based on a contract concluded under the conditions of this ordinance
     - agency = the travel agency that carries out the intermediary activity.

• The terms and conditions apply both to the individual plane ticket and to the plane ticket as part of a dynamic package (citybreak), independent of the terms and conditions of the accommodation service in the dynamic package, each service being subject to its own sales conditions.

SPECIAL CONDITIONS

CUSTOMERS WILL BE NOTIFIED AT THE TIME OF MAKING THE RESERVATION IF SPECIAL CONDITIONS APPLY

For the flight + accommodation product, if it is not the subject of charter packages with special conditions, it will have different suppliers/service providers - hoteliers on the one hand and the airline on the other. The 2 suppliers are independent of each other. In the event that one of these providers/service providers cancels its services, it, as well as the agency, will not be responsible for the other provider that has different cancellation/change conditions. The agency will take all steps to reach a consensus and mediate the connection between the 2 suppliers, but it cannot guarantee obtaining a refund unless both suppliers agree to the cancellation without penalties.

100% cancellation penalties will apply to reservations that fall within a period with special events. For reservation dates that do not fall within a period with special events, the standards for cancellations and changes for periods without special events will apply.

With each reservation, you have terms and conditions for cancellation or modification, for each tourist product you want to reserve.

Terms & Conditions- Star VELTRAVEL.RO

Terms and conditions

Definitions

Silver Star VELTRAVEL.RO - Star VELTRAVEL.RO member who made between 0 and 2 completed reservations in a period of 2 years

Gold Star VELTRAVEL.RO - Star VELTRAVEL.RO member who made between 3 and 5 completed reservations in a period of 2 years

Platinum Star VELTRAVEL.RO - Star VELTRAVEL.RO member who made at least 6 completed reservations in a period of 2 years

Star Benefit - The counter value of the benefits resulting from the reservations made or as benefits granted by VELTRAVEL.RO as a promotion on certain occasions. If the value of Star Benefit is greater than 50% of the value of the reservation to be paid, the maximum amount that can be compensated with Star Benefit is 50% of the value of the reservation

Promo Star Benefit - The value of the benefit granted by VELTRAVEL.RO automatically or manually, on the occasion of certain events or promotions.

Availability period - The period for which the Star Benefit is valid. The validity period is 2 years from the date of accumulation of the Benefit.

Promotion period - The strictly limited period for which the Star Benefit Promo is valid

Star Beneficiu cancellation - Loss of the right to use the existing Star Beneficiu counter value in the account, as a result of the expiration of the 2-year period from the last reservation or as a result of the expiration of the promotion period for the Star Beneficiu Promo

Minimum payment amount - Regardless of the value of the accumulated amount as Star Benefit, it cannot cover more than 50% of the reservation value to be paid.

Star Discounts - Special offers with discounts offered only to Star VELTRAVEL.RO members, for important tourist destinations. Special offers will be announced both in the Star VELTRAVEL.RO section and through messages received by email by all members.

What is Star VELTRAVEL.RO

Star VELTRAVEL.RO is a community of VELTRAVEL.RO clients and friends. Here, you are the Star and for that you benefit from several advantages.

To enter the Star VELTRAVEL.RO community , you only have to register and for your choice you will receive a 10 Euro voucher directly in your account as a Star Benefit, which you can use for any of your future reservations.

Registration is extremely simple and takes 30 seconds.

Once you have entered the Star VELTRAVEL.RO community, you will be able to book any type of tourist service with a discount. Depending on the number of reservations you make, the value of your benefits can increase up to 4.0%

VELTRAVEL.RO Star Level

Depending on the number of reservations made, each member has the opportunity to reach a higher level that allows an increase in the value of the benefit received. The three existing levels in the Star VELTRAVEL.RO membership system are:

Silver Star VELTRAVEL.RO

Gold Star VELTRAVEL.RO

Platinum Star VELTRAVEL.RO

When registering in the VELTRAVEL.RO benefits system, each member automatically receives the VELTRAVEL.RO Silver Star Level and a Benefit Star worth 10 Euros

After making 2 valid and completed reservations, each member is advanced to the VELTRAVEL.RO Gold Star Level , where there are higher values ​​of the benefits depending on the type of tourist service booked

After making 5 valid and completed reservations, each member is advanced to the VELTRAVEL.RO Platinum Star Level , where there are higher values ​​of the benefits depending on the type of tourist service booked

Star The benefits will be displayed in the member's account after performing the tourist services booked on the www.veltravel.com website.

Star The benefits granted to members depending on the level reached are the following:

Online	Plane tickets	Airplane + Hotel	Hotel
Silver Star	1.5%	2.0%	3.0%
Gold Star	2.0%	2.5%	3.5%
Platinum Star	2.5%	3.0%	4.0%

In the case of reservations made with offline payment, the level of benefits granted will be as follows:

Offline	Plane tickets	Airplane + Hotel	Hotel
Silver Star	1.05%	1.40%	2.10%
Gold Star	1.40%	1.75%	2.45%
Platinum Star	1.75%	2.10%	2.80%